Technical Support Engineer
Provide technical support to Paxos customers resolving platform issues
As a Technical Support Engineer at Paxos, you will provide technical assistance to customers using the company's blockchain and financial infrastructure platforms. Your role involves diagnosing and resolving platform-related issues, ensuring smooth user experiences. This is a full-time remote position available anywhere in the United States.
Why This Role?
Work remotely full-time from anywhere in the United States
Key Responsibilities
- Diagnose and resolve technical issues reported by Paxos platform users
- Provide timely and clear technical support to customers via support channels
- Document support interactions and solutions for knowledge base updates
- Collaborate with internal teams to escalate and resolve complex platform problems
- Monitor system performance and report recurring issues to engineering teams
Requirements
- Experience in technical support or customer-facing technical roles
- Strong understanding of blockchain or financial technology platforms
- Excellent communication and problem-solving skills
- Ability to work independently in a remote environment
- Familiarity with ticketing systems and support tools
Required Skills
Keywords
View Original Description from Cryptocurrency Jobs
Original description from Cryptocurrency Jobs
Paxos is looking to hire a Technical Support Engineer to join their team. This is a full-time position that can be done remotely anywhere in the United States.
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