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Technical Support Engineer, APAC

Provide technical support for digital asset platform users

Provide technical support to users of Fireblocks' digital asset platform, assisting with platform functionality and troubleshooting. Support clients including financial institutions, banks, and Web3 companies in resolving issues related to blockchain-based digital asset operations. Work remotely as part of a global team ensuring secure and efficient use of the platform.

Why This Role?

Work with a platform trusted by major financial institutions and Web3 companies

Key Responsibilities

  • Assist users with technical issues on the Fireblocks digital asset platform
  • Troubleshoot platform functionality for financial and Web3 clients
  • Support secure operations of digital asset workflows for institutional users
  • Communicate solutions to clients including banks and blockchain companies
  • Maintain platform reliability through timely technical assistance

Requirements

  • Technical support experience
  • Understanding of digital asset or blockchain concepts
  • Ability to troubleshoot software platforms
  • Strong communication skills for client interaction
  • Experience working with financial or Web3 technology clients

Required Skills

technical supportblockchaincommunicationtroubleshootingdigital assets

Indonesia Context

Working Hours Overlap:
Flexible — work your own hours
See remote (USD) vs local pay →
View Original Description from Adzuna

Original description from Adzuna

The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks’ platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more. What you’ll do Ready to join the fast-…

Salary Context

Similar Engineering roles on LokerDollar pay around $160k/yr (range $1.8k–999.999k/yr, n=637 active listings).

Hiring at Fireblocks

Fireblocks has 1 other active role on LokerDollar and has been hiring here since Jun 25, 2026 — across Engineering.

View all Fireblocks openings →
Remote-friendly · fits your timezone
Company
Fireblocks
Source
Adzuna
Job Type
full time
Location
Remote · New York, USA
Category
Seniority
mid
PostedFresh
Aug 6, 2026

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Frequently asked questions

Is Technical Support Engineer, APAC at Fireblocks a remote job?
Yes. Technical Support Engineer, APAC at Fireblocks is a fully remote role open to candidates worldwide.
What type of employment is Technical Support Engineer, APAC at Fireblocks?
This is a full time position.
How do I apply?
Click the "Apply" button on this page to go to the official application at Fireblocks.

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