Technical Account Manager

Partner with APAC and US West Coast customers to maximize Natterbox platform value

As a Technical Account Manager, you will serve as a primary technical partner for customers across Asia-Pacific and US West Coast markets, ensuring they extract maximum value from the Natterbox platform. This hybrid role combines customer account management, technical delivery, and business process consulting to resolve complex challenges and identify opportunities for improved outcomes. You will work closely with customers to align technical ...

Why This Role?

Hybrid TAM and Professional Services role at the intersection of account management and technical delivery

Key Responsibilities

Act as a primary technical partner for a portfolio of customers in APAC and US West Coast markets
Ensure customers extract maximum value from the Natterbox platform through ongoing engagement
Resolve complex technical challenges faced by customers using the platform
Identify opportunities for customers to improve business outcomes using Natterbox solutions
Deliver business process consulting to align platform capabilities with customer objectives
Support technical delivery and implementation activities for customer success

Requirements

Technical curiosity and drive to understand complex customer needs
Experience in customer account management or technical advisory roles
Ability to work across Asia-Pacific and US West Coast time zones
Skills in business process consulting and technical delivery
Experience resolving complex customer challenges in a SaaS or technology environment

Required Skills

customer successtechnical supportbusiness process consultingcommunicationproblem solvingTechnical account managementTechnical deliveryStakeholder communication

Indonesia Context

Working Hours Overlap:: Flexible — work your own hours

See remote (USD) vs local pay →

Keywords

Technical Account ManagerCustomer successSaaS supportAPAC marketsUS West CoastHybrid roleNatterboxProfessional services

View Original Description from Adzuna

Original description from Adzuna

Natterbox is looking for a driven and technically curious Technical Account Manager to join our team in Australia. This hybrid TAM and Professional Services role sits at the intersection of customer account management, technical delivery, and business process consulting. You will be a primary technical partner for a portfolio of customers across the Asia-Pacific and US West Coast markets - ensuring they extract maximum value from the Natterbox platform, resolving complex challenges, and identif…

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Company

Natterbox Ltd

Source

Adzuna

Salary

Job Type

full time

Location

Remote · Open worldwide

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