Technical Account Manager (International)
Own customer implementations from kickoff to go-live for international clients
As a Technical Account Manager at Qiscus, you will serve as a trusted technical advisor for international customers by understanding their business objectives and translating them into effective Qiscus solutions. You will own customer implementations end-to-end, from kickoff to go-live, managing project planning, timeline coordination, stakeholder alignment, and delivery execution. This role combines technical guidance with project delivery, r...
Why This Role?
Direct involvement in end-to-end customer implementations with measurable delivery outcomes
Key Responsibilities
- Conduct technical discovery sessions to assess customer requirements and recommend solution designs
- Manage multiple customer implementations simultaneously, ensuring milestones and quality standards are met
- Act as the primary technical liaison between customers and internal Product and Engineering teams
- Proactively monitor account health, identify risks, and uncover opportunities for growth and expansion
- Communicate project progress, risks, and blockers clearly to customers and internal stakeholders
Requirements
- 2–4 years of experience in a customer-facing technical role such as Technical Account Management, Solutions Consulting, Implementation, Cust
- Strong technical aptitude with ability to understand APIs, system integrations, and SaaS product configurations
- Proven experience managing implementation or delivery projects including project planning and stakeholder management
- Familiarity with conversational AI or omnichannel customer engagement platforms (e.g., WhatsApp Business API, chatbots, CRM integrations) is
Required Skills
View Excerpt — Full Description at Manatal Career PagesShow more
Read the full description at Manatal Career Pages
As Qiscus continues to expand across international markets, we are building a customer-facing team that empowers each region to operate independently.…
Openness not stated by employer — check the listing
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