Systems Support Professional

Provide technical support to MSP partners using Jolera's managed services platform

As a Systems Support Professional at Jolera, you will deliver technical assistance to MSP and IT solution provider partners. Your role involves supporting clients through Jolera's next-generation managed services platform, helping ensure seamless delivery of award-winning IT solutions. You will work within a global team of tenured experts to maintain high service standards for diverse international clients.

Why This Role?

Work with a team of tenured experts serving clients worldwide using 20+ years of MSP experience

Key Responsibilities

Provide technical support to MSP and IT solution provider partners
Assist in delivering managed services through Jolera's platform
Support the deployment and maintenance of award-winning IT solutions
Collaborate with a global team of experts to ensure service quality
Help maintain high standards for diverse international client experiences

Requirements

Technical support experience in IT or managed services environments
Familiarity with MSP or IT solution provider operations
Ability to work effectively in a remote, global team setting
Strong communication skills for partner and client interactions
Experience with ticketing or support platforms (implied by role)

Required Skills

systems administrationnetworkingtroubleshootingit supportcloud servicestechnical supportMSP servicesclient communicationplatform assistance

Indonesia Context

Working Hours Overlap:: Flexible — work your own hours

See remote (USD) vs local pay →

Keywords

systems supportMSP technical assistanceremote IT supportmanaged services professionalJolera support role

View Original Description from Adzuna

Original description from Adzuna

Who We Are Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide. We’ve helped transform hundreds of MSPs & solution providers worldwide! With our collection of tenured experts, we provide an elevated managed service experience for a variety of clients. At Jolera, we treat each MSP partner with …

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Company

Jolera

Source

Adzuna

Salary

Job Type

full time

Location

Remote · Open worldwide

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