SVP, Operations and Transformation

<p>The SVP of Operations Transformation will serve as the chief architect for designing, building, and scaling<br>Theoria Medical&amp;#39;s unified Central Operations hub. In this role, you will own the delivery of the specialized<br>toolsets, automation platforms, and infrastructure required to support a dual-revenue engine: optimizing<br>high-volume Fee-For-Service (FFS) revenue cycles while simultaneously scaling Value-Based Care (VBC)<br>workflows. Additionally, you will own the central utilities of Medical Records, Laboratory Integrations,<br>and Referral Management, while driving the end-to-end operational implementation strategy with facility<br>partners. This role also provides secondary oversight to ensure our daytime Telemedicine team is effectively<br>deployed to support LEAD facility launches and broad footprint coverage.</p> <p><br><strong>Key Responsibilities</strong></p> <p><strong>Central Operations &amp;amp; Ancillary Services Ownership</strong></p> <ul> <li>Build Centralized Hubs: Design, staff, and scale a world-class Central Operations function to<br>standardize multi-state provider support, credentialing, and scheduling.</li> <li>Medical Records Management: Centralize and automate the retrieval, auditing, and processing of<br>medical records to ensure compliance, rapid billing velocity, and continuity of care.</li> <li>Lab Workflows &amp;amp; Integrations: Build and manage high-throughput pipelines for laboratory ordering<br>and results routing, ensuring critical diagnostic data reaches clinicians instantly.</li> <li>Referral Management Infrastructure: Architect a centralized, friction-free inbound and outbound<br>referral management engine to maximize patient volume and streamline transitions of care.</li> <li>Dual-Model Optimization: Design operational frameworks that maximize Fee-For-Service (FFS)<br>volume and capture, while simultaneously building workflows for Value-Based Care risk models.</li> <li>Vendor &amp;amp; Tool Selection: Evaluate, procure, and implement enterprise-grade workflow automation<br>tools to reduce manual overhead across all centralized departments.</li> </ul> <p><strong>Facility Partner Implementation &amp;amp; Integration</strong></p> <ul> <li>Onboarding Blueprint Strategy: Standardize and execute the operational playbook for launch and<br>integration within new partner facilities (SNFs, ALFs, and senior communities).</li> <li>B2B Workflow Integration: Bridge Central Operations with facility-specific workflows and systems<br>(e.g., PointClickCare, MatrixCare) to ensure frictionless clinical coordination.</li> <li>Joint Governance &amp;amp; Relationship Management: Establish implementation timelines and joint<br>operational steering committees with executive leadership at partner facilities to ensure<br>accountability and deep alignment.</li> <li>Change Management: Lead on-the-ground training, adoption, and cultural change management<br>initiatives for facility staff to accelerate utilization of Theoria&amp;#39;s services.</li> </ul> <p><strong>Provider Productivity &amp;amp; Experience</strong></p> <ul> <li>Maximize Clinical Throughput: Build the tooling and systems required to optimize daily clinician<br>schedules, reduce travel times, and increase active patient-facing hours.</li> <li>EHR Optimization: Partner with product teams to streamline the proprietary EHR platform<br>(ChartEasy), minimizing charting friction and preventing provider burnout.</li> <li>Administrative Automation: Build and implement automated routing for administrative tasks, including documentation, lab tracking, and prior authorizations.</li> </ul> <p><strong>Value-Based Care Workflows</strong></p> <ul> <li>Risk Model Tooling: Develop operational tools that embed VBC requirements directly into daily<br>clinical workflows, focusing on preventive intervention and chronic care management.</li> <li>Hospitalization Prevention: Design real-time tracking systems within Central Operations to quickly<br>flag at-risk patients and lower hospital readmission rates.</li> <li>Data Integration: Ensure seamless data exchange between Central Operations, remote patient<br>monitoring (RPM) platforms, and facility partners</li> </ul> <p><strong>Telemedicine Team Operations &amp;amp; Footprint Support&nbsp;</strong></p> <ul> <li>Daytime Telemed Management: Manage and optimize the daytime telemedicine team, focusing on<br>maximizing clinician utilization and balancing cross-footprint coverage needs.</li> <li>LEAD Launch Alignment: Coordinate telemedicine resources to support and stabilize new LEAD<br>facility launches as a secondary operational layer.<br>Performance Management &amp;amp; Insights</li> <li>Own the Dashboard: Create executive-level productivity scorecards to monitor provider utilization,<br>billing velocity, lab turnaround times, referral conversion rates, and value-based outcomes.</li> <li>Enforce Accountability: Leverage analytics to identify low-performing workflows and drive swift<br>process interventions across the regional teams.</li> </ul> <p><br><strong>Qualifications</strong></p> <ul> <li>Executive Experience: 10+ years of operational leadership, explicitly building or scaling a<br>Centralized Operations/MSO hub within a fast-growing healthcare organization.</li> <li>Ancillary Operations Expertise: Proven track record directly managing and scaling high-volume<br>Medical Records (HIM), Lab routing systems, and Referral coordination departments.</li> <li>Strategic Dual-Model Expertise: Deep, hands-on experience balancing Fee-For-Service<br>operational metrics (billing velocity, coding accuracy) with Value-Based Care workflows (quality<br>tracking, utilization management).</li> <li>B2B Implementation Track Record: Proven success leading complex, multi-site operational<br>rollouts with external healthcare enterprise/facility partners.</li> <li>Productivity-First Mindset: Proven track record of deploying technologies and tools that<br>measurably increase clinical team capacity and decrease administrative burden.</li> <li>Post-Acute Domain Knowledge: Deep familiarity with the post-acute care ecosystem, including<br>skilled nursing facilities (SNFs), assisted living, and senior care networks.</li> <li>Telehealth Management Experience: Experience overseeing telemedicine operations or clinical<br>coverage logistics (highly valued but secondary to central MSO operations).</li> <li>Education: Bachelor&amp;#39;s degree required; MBA, MHA, or equivalent advanced degree highly<br>preferred.</li> <li>Skills: Advanced financial modeling, risk-assessment frameworks, contract negotiation expertise,<br>and proficiency with healthcare analytics platforms. Advanced Excel/PowerPoint skills required.<br>Claude co-work experience preferred.</li> </ul> <p><strong>Compensation</strong></p> <ul> <li>Base: To be determined based on experience and market</li> <li>Bonus: Eligible — performance-based</li> </ul> <p>The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this<br>position classification. Management reserves the right to add, modify, change, or rescind the work assignments of this<br>position. Management also reserves the right to make reasonable accommodations so that a qualified employee can perform<br>the essential functions of this role.</p> <p>&nbsp;</p>