SVP Customer Success
Lead APAC Customer Success team while managing strategic accounts
Run Customer Success operations in the APAC region as a player-coach, leading a team of Customer Success Managers and personally managing a portfolio of strategic accounts. Drive customer retention and growth beyond go-live for Property & Casualty, Life & Pensions, and Reinsurance carriers. Ensure long-term customer value and expansion through proactive engagement and relationship management.
Why This Role?
Direct impact on retention and growth of strategic APAC accounts in a global insurance software leader
Key Responsibilities
- Lead and coach a team of Customer Success Managers in the APAC region
- Manage a personal book of strategic customer accounts to ensure retention and growth
- Drive customer success outcomes beyond go-live for insurance software solutions
- Collaborate with internal teams to expand customer value and adoption
- Report on regional retention, growth, and customer health metrics
Requirements
- Proven experience leading Customer Success teams
- Background in managing strategic enterprise accounts
- Experience in the insurance or enterprise software industry
- Ability to operate as both a player and coach in a player-coach role
- Strong understanding of APAC market dynamics and customer needs
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
View Original Description from AdzunaShow more
Original description from Adzuna
Sapiens is a global provider of core software for the insurance industry, serving Property & Casualty, Life & Pensions, and Reinsurance carriers worldwide. Our Customer Success team keeps and grows our customers beyond go-live. We are hiring a SVP Customer Success to run Customer Success in APAC. This is a player-coach role: you lead a team of Customer Success Managers and are accountable for the region's retention and growth, while personally carrying a small book of our most strategic account…
Openness not stated by employer — check the listing
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