Support Specialist
Resolve complex customer and driver support issues as final internal escalation point
As a Support Specialist at Gopuff, you will resolve the organization's most complex support issues across Customer, Driver, and Acquisition Support. Serving as the Tier 3 support team member, you act as the final internal escalation point when frontline teams and outsourced partners cannot achieve resolution. You take ownership of assigned issues, conduct investigations, coordinate with internal teams, and ensure clear and appropriate resoluti...
Why This Role?
Serve as the final internal escalation point for complex support issues
Key Responsibilities
- Resolve complex support issues across Customer, Driver, and Acquisition Support
- Act as the final internal escalation point for unresolved frontline cases
- Take ownership of assigned support issues and conduct necessary investigations
- Coordinate with internal teams to achieve resolution
- Ensure customers and drivers receive clear and appropriate resolutions
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
View Original Description from Lever Postings
Original description from Lever Postings
Join Gopuff as a Support Specialist where you will be responsible for resolving the organization’s most complex support issues across Customer, Driver, and Acquisition Support. As a member of the Tier 3 support team, this role serves as the final internal escalation point when frontline teams and outsourced partners are unable to achieve resolution. The Support Specialist takes ownership of assigned issues, conducts the necessary investigation, coordinates with internal teams, and ensures customers and drivers receive a clear and appropriate resolution.
Salary Context
Similar Operations roles on LokerDollar pay around $110k/yr (range $8.76k–500k/yr, n=254 active listings).
Hiring at Gopuff
Gopuff has 4 other active roles on LokerDollar and has been hiring here since Jul 29, 2026 — across Operations, Data & Analytics, Marketing.
- Director, Data Science
- Senior Manager, Consolidations & Technical Accounting
- Senior Director of Fresh Grocery (Produce, Meat & Seafood)
Openness not stated by employer — check the listing
Frequently asked questions
- Is Support Specialist at Gopuff a remote job?
- Yes. Support Specialist at Gopuff is a fully remote role open to candidates worldwide.
- What type of employment is Support Specialist at Gopuff?
- This is a full time position.
- How do I apply?
- Click the "Apply" button on this page to go to the official application at Gopuff.
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