Support Engineering Manager (APAC)
Support APAC engineers to improve product feedback loops
As a Support Engineering Manager for APAC, you will clear the way for APAC Support Engineers by sharing context, managing queue and escalations, and aligning standards with global peers in EMEA and AMER. You will act as a technical liaison who anticipates engineer needs and ensures support functions as a high-leverage feedback loop between users and product development. This role operates during APAC hours within a globally distributed support...
Why This Role?
Direct impact on product development through user feedback loops
Key Responsibilities
- Share context and align standards with EMEA and AMER support leadership peers
- Manage APAC support queue and escalations during regional hours
- Anticipate support engineers' needs and clear blockers for their work
- Act as a technical resource for APAC support engineers on Supabase products
- Contribute to support as a feedback loop for product improvement
Requirements
- Strong technical understanding of Supabase products (Postgres, Auth, Storage, etc.)
- Experience supporting or managing technical support teams
- Ability to anticipate team needs and provide actionable guidance
- Familiarity with global support operations and cross-timezone collaboration
- Skill in translating user feedback into product insights
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
Keywords
View Original Description from Jobicy
Original description from Jobicy
About SupabaseSupabase is the Postgres development platform: Database, Auth, Storage, Edge Functions, Realtime, and Vector, deeply integrated and built for teams that need their backend to grow with them. We’re... About Supabase Supabase is the Postgres development platform: Database, Auth, Storage, Edge Functions, Realtime, and Vector, deeply integrated and built for teams that need their backend to grow with them. We're open source, we move fast, and our users are developers who notice when things are off. About this role We're hiring a Support Manager on our global Support leadership team to clear the way for our APAC Support Engineers. A quick word on what Support means here, because it shapes everything about this role. We don't think of Support as a ticket queue with a manager attached to it. We think of it as one of the highest-leverage feedback loops in the company. It's the place where the real shape of our product meets the real shape of our users' work. Done well, it's an engineering superpower: it's how we learn where the product actually bends, who's bending it, and what we should build next. You'd join the existing Support leadership group and be the person on during APAC hours, sharing context, queue, escalations, and standards with your peers in EMEA and AMER. One team, globally available. The right person needs to be both sharp enough on the technology to be genuinely useful to their support engineers and able to anticipate their needs and keep the way
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