Support Engineer (L3 Customer Support)
Resolve complex technical issues for global clients and drive resolution with engineering
As a Support Engineer (L3 Customer Support) at Manatal, you will partner with the Customer Success team and clients across over 130 countries to resolve complex technical issues. You will review and analyze reported problems, create detailed bug reports, validate fixes, and coordinate with Engineering to drive resolution. You will also act as the main point of coordination during incidents, provide technical guidance on customer calls, and lia...
Why This Role?
Direct impact on customer experience and product improvement through close collaboration with Engineering and Product teams
Key Responsibilities
- Review and analyze reported technical issues thoroughly to provide clear next steps and recommendations
- Proactively triage technical issues, investigate root causes, create detailed bug reports, and validate fixes
- Drive resolution by coordinating with Engineering or resolving issues directly when possible
- Act as the main point of coordination with impacted clients during incidents, working with on-call teams
- Support Customer Success by joining customer calls to provide technical guidance on APIs, integrations, and workflows
- Liaise with the Product team by reviewing customer feedback and validating product requests
Requirements
- Experience in technical support or customer-facing technical roles
- Ability to investigate root causes and create detailed bug reports
- Experience coordinating with Engineering teams to drive issue resolution
- Familiarity with SaaS platforms and technical workflows
- Strong communication skills for client calls and internal coordination
- Experience performing account verifications and maintaining security protocols
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
View Excerpt — Full Description at Manatal Career PagesShow more
Read the full description at Manatal Career Pages
Manatal is an HRTech software service (B2B SaaS) company headquartered in Bangkok, Thailand. Manatal is one of the fastest-growing start-ups in the region and is backed by Surge and Sequoia Capital. Manatal has a global presence and is trusted by thousands of businesses in over 135 countries.…
Openness not stated by employer — check the listing
Explore related
Market data & reports
Salary & skill-demand research built from our own listings data.
- Indonesia IT Jobs vs Global Remote (2026)Primary analysis of 2,049 listings: methodology, classification rules, downloadable datasets.
- AI-Skill Demand: Indonesia vs Global Remote (2026)10,000+ postings, taxonomy-first classifier, Wilson CIs, pre-registered before analysis.
- Remote ≠ Remote: The Skills That Open Global Work to Indonesians (2026)12,891 remote listings: the highest-paid coding skills are the most geo-locked for Indonesia-based applicants. CC BY 4.0 aggregate dataset.
- The Compliance Layer of the AI Hiring Stack (2026)6,349 remote listings: 77.2% never state who may apply. Methodology and a CC BY 4.0 aggregate dataset.
- Indonesia Hiring Report: Tech vs Non-TechJob demand by field from aggregate open-job counts — never individual listings.
- Indonesia Salary BenchmarkAggregate salary ranges across roles, with open methodology and dataset.
- Indonesian Remote Work Salary & Demand IndexHow much of the global remote job corpus is open to Indonesia, and what it pays (USD) by role.
- Indonesia Quarterly Labor Market ReportLayoffs, funding, salaries & skills per quarter — open aggregates.
- Remote Market Reports by RoleAuto-generated per role family — skills, seniority, companies, salary.
- Global Remote Salary BenchmarkAnnual salary by role & currency, plus the share of listings open worldwide.