Sr. UX Researcher, Amazon Delivery Customer Experiences
Shape the next generation of Amazon Delivery experiences
Drive customer understanding and shape the future of Amazon Delivery experiences, focusing on delivery speed promises and physical experiences. Work with a global team to transform uncertainty into confidence for millions of customers.
Why This Role?
Direct impact on millions of customers worldwide
Key Responsibilities
- Conduct UX research to understand customer needs and pain points
- Collaborate with cross-functional teams to shape delivery speed promises
- Develop insights that inform the design of physical delivery experiences
Requirements
- 5+ years of UX research experience
- Experience in conducting user interviews and usability testing
- Strong analytical and problem-solving skills
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
Keywords
View Original Description from Adzuna
Original description from Adzuna
Have you or someone you know urgently needed something delivered, and felt the anxiety of wondering if it would arrive in time? Amazon Delivery's Customer Experiences team (ADX CX) is working to transform that uncertainty into confidence for millions of customers worldwide. We're looking for a Sr. UX Researcher to drive our continuous understanding of customers and bring ideas to the table that shape what we build next, specifically across delivery speed promises and physical experience locatio…