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Software Engineering - AgileOps

Manage complex computer systems and troubleshoot issues for global clients in a remote role at Kyndryl.

Operate and optimize mission-critical technology systems for leading businesses. Analyze and resolve Level 1 support issues, collaborating with cross-functional teams to ensure top-notch customer service.

Why This Role?

Work with cutting-edge technology and a talented team, benefiting from a flexible and supportive environment.

Key Responsibilities

  • Perform batch operations and analyze first-level issues across Linux/Windows OS, Kubernetes/Docker, and Azure environments.
  • Resolve or escalate technical issues using tools like Jira, Jenkins, and Git.
  • Develop and improve support system management processes tailored to customer needs.

Requirements

  • Experience with Linux/Windows OS, Kubernetes/Docker, MongoDB/CosmosDB/SQL Server, and Azure.
  • Proficiency in Bash and Shell Scripting, PowerShell, Jira, Jenkins, Git, and related tools.
  • Strong problem-solving and customer-focused mindset.

Required Skills

linuxwindows-oskubernetesdockermongodbsql-serverazureSystem AdministrationTroubleshootingCustomer ServiceCollaborationScriptingProcess Improvement

Indonesia Context

Working Hours Overlap:
Flexible — work your own hours
See remote (USD) vs local pay →

Keywords

KyndrylRemote Software EngineeringAgileOpsLevel 1 SupportLinux Windows Kubernetes AzureScripting Automation
View Original Description from The Muse

Original description from The Muse

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Computer Operators at Kyndryl are key in helping revolutionize the way we operate complex computer systems. You will have the opportunity to work with cutting-edge technology, supervise and control intricate networks and applications, and operate distributed systems in a multi-vendor environment. As a Computer Operator you will be on the technical frontline - performing batch operations as per service agreements, analyzing first-level issues across systems, and resolving/routing issues as appropriate. You will also have the opportunity to develop support system management processes specific to customer requirements, ensuring that we provide the highest level of service to our customers. If you have a passion for technology and a desire to continually improve your skills - this is the position for you. You will work with a talented team of professionals and collaborate on exciting projects that are shaping the future of our industry. Your Future at Kyndryl As a Computer Operator, you will be interacting and collaborating with cross-functional teams which makes identifying career paths with Kyndryl easy. Whether you want to delve into the intricacies of automating complex processes, drive essential systems, or ensure top-notch delivery to our customers, there is a path for you - and we're invested in paving the way. Who You Are You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others. Required Activities and/or Skills: - Level 1 Support: Linux/Windows OS, Kubernetes/Docker, MongoDB/CosmosDB/SQL Server, Azure - Basic Programming: Bash and Shell Scripting, PowerShell - Tools: Jira, Jenkins, Bamboo, GIT, Bitbucket - Languages: Java, .NET, DLS (Ruby), YAML (Python) Training and/or Certifications: - Demonstrated training and experience in the indicated tools. RHEL II or equivalent. Soft Skills: - Communication and digital empathy - Customer service - Proactivity - Teamwork - Ability to adapt to change Being You The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way. What You Can Expect Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best. From

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Company
Kyndryl
Source
The Muse
Job Type
full time
Location
Remote · Open worldwide
Category
Seniority
mid
PostedNew
Jun 30, 2026

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