Service Desk Analyst (Remote)
Help users resolve basic technical issues with housing data tools
The Service Desk Analyst provides technical support to users of Zonda Home's housing data and digital tools. This includes troubleshooting basic issues, guiding users through platform functionality, and ensuring smooth access to market research resources. The role supports builders, developers, and real estate teams who rely on the platform for decision-making.
Why This Role?
Direct impact on users making critical housing market decisions
Key Responsibilities
- Assist users with basic technical issues related to housing data platforms
- Guide users through digital tools used by builders and real estate teams
- Troubleshoot access and functionality problems with market research software
- Provide clear, patient support to ensure user productivity
- Document common issues and solutions for knowledge sharing
- Escalate complex technical problems to appropriate teams when needed
Requirements
- Strong communication and interpersonal skills
- Patience and reliability in user support scenarios
- Basic understanding of technical troubleshooting processes
- Familiarity with digital platforms and software tools
- Ability to follow support procedures and document resolutions
- Comfort working in a remote, flexible schedule environment
Required Skills
Keywords
View Original Description from Adzuna
Original description from Adzuna
Location, Remote (Anywhere in Canada) Job Type, Full-Time / Part-Time Schedule, Flexible About Zonda Home Zonda Home works with housing data, market research, and digital tools used by builders, developers, and real estate teams. The company provides information that helps professionals make better decisions in the housing market. About the Role We are looking for a reliable and patient Service Desk Analyst to join the team. This role focuses on helping users with basic technical issues and mak…
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