Service Desk Analyst EMEA & APAC

Provide responsive technical support to EMEA employees ensuring seamless technology experience

The Service Desk Analyst delivers high-quality technical support to teams across EMEA, ensuring employees have a seamless technology experience from day one. Responsibilities include providing responsive support, managing endpoint lifecycle, and driving operational excellence in the IT environment. This role supports Abnormal AI's rapid global growth by maintaining a world-class IT function.

Why This Role?

Contribute to building a world-class IT function supporting rapid global growth

Key Responsibilities

Provide responsive technical support to employees across EMEA
Manage endpoint lifecycle including setup, maintenance, and troubleshooting
Drive operational excellence in the IT environment through consistent service delivery
Ensure seamless technology experience for employees from onboarding onward
Support global teams with timely and effective IT issue resolution

Requirements

Experience in service desk or technical support roles
Strong customer service and communication skills
Ability to thrive in a fast-paced, growing IT environment
Knowledge of endpoint management and IT operations
Familiarity with supporting distributed teams across time zones

Required Skills

service deskit supportendpoint managementtechnical supportcustomer serviceIT operationscommunicationproblem solving

Indonesia Context

Working Hours Overlap:: Flexible — work your own hours

See remote (USD) vs local pay →

Keywords

Service Desk AnalystIT support EMEAremote technical supportendpoint lifecycle managementAbnormal AI ITglobal IT operations

View Original Description from Adzuna

Original description from Adzuna

The Opportunity Abnormal AI is building a world-class IT function to support our rapid global growth. We are seeking an experienced and service-driven Service Desk Analyst to deliver high-quality technical support to our teams across EMEA. This role is critical in ensuring our employees have a seamless technology experience from day one providing responsive support, managing endpoint lifecycle, and driving operational excellence in our IT environment.The ideal candidate thrives in a fast-paced,…

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Remote-friendly · fits your timezone

Company

Abnormal

Source

Adzuna

Job Type

full time

Location

Remote · Open worldwide