Senior Solution Architect

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Senior Solution Architect - Cross Industries LATAM Role Summary The Senior Solution Architect will be part of the Cross Industries Solution Architecture team at LATAM level , supporting customers across different industries by designing innovative, scalable, and value-driven Salesforce solutions. This role will act as a strategic partner to business and technology leaders, driving digital transformation initiatives through Salesforce Platform capabilities, Customer 360, multi-cloud solutions, emerging technologies such as Agentforce, and the effective adoption of AI-powered tools to accelerate solution design, improve productivity, and deliver greater customer value. Responsibilities Serve as a trusted advisor to business and technology stakeholders, leading strategic discussions and defining solution visions aligned with business objectives. Lead the end-to-end design of Salesforce solutions, leveraging the Customer 360 vision and multi-cloud strategies. Translate business requirements into scalable, sustainable, and value-driven solutions. Facilitate discovery sessions and functional workshops to gather requirements, define business processes, and prioritize the product backlog. Design and document business processes using structured frameworks and methodologies to ensure efficiency and alignment with project goals. Provide hands-on Salesforce configuration and prototyping when required. Ensure adherence to Salesforce implementation best practices and platform governance throughout the project lifecycle. Lead and collaborate with cross-functional teams, fostering alignment across business, product, and technology. Partner with project managers to provide technical guidance, identify risks, and define mitigation strategies. Act as the bridge between business stakeholders and development teams, ensuring clear communication and high-quality delivery. Mentor and coach Solution Architects, Business Analysts, and consultants, promoting technical excellence across the team. Lead solution estimations, technical proposals, and pre-sales activities when required. Lead executive-level conversations, influencing business and technology decisions with C-level stakeholders. Experience & Skills Required 5+ years of relevant experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle (from planning to go-live) with repeated and demonstrable success Proven experience as a Solution Architect delivering enterprise-scale Salesforce solutions in complex digital transformation programs. Strong expertise with the Salesforce Platform, including Sales Cloud, Service Cloud, Field Service and other relevant Salesforce Clouds. Experience designing scalable, secure, and maintainable Salesforce solutions across multiple clouds. Solid understanding of Salesforce platform capabilities, declarative development, and solution architecture best practices. Experience working in consulting environments and leading customer-facing engagements. Strong knowledge of Agile delivery methodologies (Scrum, Kanban). Ability to balance business needs with technical considerations, making sou