Senior Site Reliability Engineer - India

Define reliability targets and build systems to keep Syfe's platform stable

As a Senior Site Reliability Engineer at Syfe, you will own the end-to-end reliability of the production platform, defining measurable reliability targets through SLIs/SLOs and error budgets. You will build and mature the observability stack using Datadog, Grafana, VictoriaMetrics, and ClickHouse, while reducing operational toil through automation and self-service tooling. You will also lead incident response, on-call programs, and resilience ...

Why This Role?

Own and lead the on-call and incident-response program for a regulated digital wealth platform

Key Responsibilities

Define and drive SLIs/SLOs and error budgets across critical services in partnership with product and engineering teams
Own the on-call rotation, escalation policies, and paging strategy, establishing incident command and running blameless postmortems
Build and mature the observability stack using Datadog for APM/RUM and Grafana, VictoriaMetrics, and ClickHouse for metrics and logs
Lead capacity planning, scalability analysis, failure-mode analysis, disaster recovery, and chaos exercises across regions
Identify and eliminate operational toil through automation and self-service tooling to improve platform reliability

Requirements

Experience with Kubernetes-native platforms, specifically EKS-based deployments
Proficiency in GitOps delivery using ArgoCD and Helm-based release configuration
Experience with Infrastructure as Code using Terraform or OpenTofu on AWS
Background in observability tools including Datadog, Grafana, VictoriaMetrics, and ClickHouse
Experience defining SLIs/SLOs, managing error budgets, and driving reliability improvements