Senior Product Support Engineer - APAC
Support global payment platform users to resolve technical issues efficiently
As a Senior Product Support Engineer for Primer.io, you will provide technical support to finance and payments teams using the unified global payments infrastructure. Your role involves troubleshooting platform issues, guiding users on platform features, and ensuring smooth operation of payment workflows. You will work remotely with a global team to help clients reduce complexity and improve payment performance.
Why This Role?
Work on a global payments platform backed by top-tier investors like Sofina and Accel
Key Responsibilities
- Troubleshoot technical issues reported by users of the Primer payments platform
- Guide finance and payments teams on platform functionality and best practices
- Collaborate with internal teams to escalate and resolve complex payment issues
- Document solutions and contribute to knowledge base for user self-service
- Monitor platform performance and user feedback to identify improvement areas
Requirements
- Experience in technical support or customer-facing engineering roles
- Strong understanding of payment systems or financial technology platforms
- Ability to diagnose and resolve technical issues in SaaS environments
- Excellent communication skills for guiding non-technical users
- Experience working in remote, global teams
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
Keywords
View Original Description from Adzuna
Original description from Adzuna
An Introduction to Primer Primer is the unified infrastructure for global payments. We give finance and payments teams the visibility and control to reduce complexity, improve performance, and capture more revenue - all from a single platform. Backed by Sofina, Peak XV Partners, ICONIQ, Tencent, Accel, and Balderton, we're building the payments layer the world's best companies rely on. Watch our showcase > Read up on our $100m Series C Learn more about our culture > What will the role involve? …
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