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Senior Claims Handler

Manage travel insurance claims end-to-end for a global client base, ensuring timely and accurate resolutions.

Handle complex travel insurance claims remotely, assessing validity, negotiating settlements, and ensuring customer satisfaction. Collaborate with a dynamic team to maintain high service standards across a diverse international portfolio.

Why This Role?

Directly impact customer satisfaction and the company's reputation through empathetic and efficient claims handling.

Key Responsibilities

  • Evaluate and validate travel insurance claims, analyzing medical and trip documentation.
  • Negotiate and authorize claim payments within established guidelines.
  • Communicate effectively with policyholders, medical providers, and other stakeholders to gather necessary information and facilitate resolut
  • Maintain comprehensive records and ensure compliance with regulatory requirements.

Requirements

  • Extensive experience in travel insurance claims handling, preferably in a remote setting.
  • Strong analytical and decision-making skills to assess complex claims.
  • Excellent communication and interpersonal abilities for effective stakeholder engagement.
  • Proficiency in claims management software and Microsoft Office suite.

Required Skills

claims assessment and validationnegotiation and settlementcustomer serviceregulatory complianceremote work proficiency

Indonesia Context

Working Hours Overlap:
Partial overlap with Jakarta hours
See remote (USD) vs local pay →

Keywords

Travel insurance claimsRemote claims handlingGlobal client baseClaims negotiationCustomer satisfaction
View Original Description from Adzuna

Original description from Adzuna

Senior Travel Claims Handler Location: Remote (UK Based) Working Hours: Monday to Friday Salary: £28,000 – £30,000 per annum About the Role We are looking for an experienced Senior Travel Claims Handler to join our dynamic and supportive team. This is an exciting opportunity to work remotely while playing a key role in delivering exceptional claims handling services across a diverse and global client base. In this role, you will manage travel insurance claims end-to-end, from initial documentat…

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Hiring in UK only

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Source
Adzuna
Job Type
full time
Location
United Kingdom · Remote
Category
Seniority
senior
Posted
Jun 30, 2026

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