Senior Associate, HR Services

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role HR Services Specialist - EMEA Case Management & Operations (German Speaker) The HR Services Specialist - EMEA Case Management & Operations (German Speaker) plays a key operational role within the EMEA HR Operations & Case Management Services team. The position combines HR case management with employee data and document management , ensuring consistent and high‑quality HR service delivery across multiple EMEA countries. The role is responsible for handling employee and manager inquiries through MyKyndryl and the HR ticketing system , managing HR cases end‑to‑end in line with defined SLAs and service standards. This includes resolving requests related to employee lifecycle events, payroll‑adjacent inquiries, benefits, and HR process guidance. In addition to case handling, the role includes HR operations activities , such as maintaining employee data accuracy, processing HR documentation, and supporting document management tasks in HR systems. The specialist ensures that employee records are correct, complete, and compliant with internal and local requirements. The role supports German‑speaking markets while contributing to broader EMEA coverage. It requires close collaboration with Payroll Operations, HR Business Partners, and Tier 2 / Tier 3 teams to resolve complex cases, manage dependencies, and ensure smooth handovers. The specialist also contributes to knowledge article maintenance, identification of recurring issues, and continuous improvement of HR service delivery and operational processes. Who You Are Required Experience in HR Operations or HR Services , ideally combining case management and operational HR activities . Strong understanding of HR case handling, employee data management, and document processing . Experience working with MyKyndryl or similar HR service portals and ticketing systems. Ability to manage HR cases independently while ensuring accuracy, SLA compliance, and positive employee experience. Experience collaborating with Payroll, HRBPs, and other HR stakeholders. Strong attention to detail and accountability for data accuracy. Fluent English and fluent German (written and spoken). Preferred Experience in multi‑country EMEA HR operations . Familiarity with ServiceNow or similar HR case management tools. Experience working with Workday or HR master data systems. Exposure to process changes, transitions, or service improvements. Being You The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way. What You Can Expect Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are t