Remote Tech Support Engineer for Global SaaS (PST)
Provide technical support for global SaaS clients, ensuring smooth operations and client satisfaction.
Offer remote technical assistance to international SaaS and IT services clients, working within the Pacific Standard Time zone. Troubleshoot issues, deliver timely solutions, and contribute to client success while collaborating with a global team.
Why This Role?
Be part of a dynamic, global team supporting cutting-edge SaaS technologies.
Key Responsibilities
- Respond to client inquiries and troubleshoot technical issues via phone, email, or chat.
- Collaborate with cross-functional teams to identify and implement long-term solutions.
- Document technical solutions and maintain accurate records of support interactions.
- Escalate complex issues to senior engineers when necessary.
Requirements
- Proven experience in a technical support role, preferably within the SaaS industry.
- Strong communication skills and the ability to explain technical concepts to non-technical users.
- Familiarity with ITIL practices and customer service principles.
- Availability to work during Pacific Standard Time business hours.
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
View Original Description from JoobleShow more
Original description from Jooble
A prominent Business Management Consulting Company in Indonesia is seeking a highly skilled Technical Support Engineer for a fully remote position. The candidate will support international clients within the SaaS and IT Services sector while working during Pacific Standard...
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