Remote Customer Support Associate
Assist customers with service requests via phone, email, and text
The Remote Customer Support Associate helps clients by communicating through phone, email, and text to address questions and service requests. Responsibilities include scheduling appointments, updating client records, documenting interactions, and following up to ensure a positive experience. The role involves managing information within company systems and collaborating with team members to support smooth operations while working independentl...
Why This Role?
Fully remote position with a growing team focused on exceptional customer service
Key Responsibilities
- Communicate with clients by phone, email, and text to address inquiries
- Assist customers with questions and service requests
- Schedule appointments and maintain calendars
- Update client records and document interactions
- Follow up with clients to ensure a positive experience
- Manage and organize information within company systems
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
Keywords
View Original Description from NoDesk
Original description from NoDesk
We are seeking a Remote Client Support Specialist to join our growing team. This is a fully remote position focused on helping clients, providing exceptional customer service, and supporting daily administrative operations. Responsibilities include: Communicating with clients by phone, email, and text Assisting customers with questions and service requests Scheduling appointments and maintaining calendars Updating client records and documenting interactions Following up with clients to ensure a positive experience Managing and organizing information within company systems Providing professional and friendly customer support Working independently while meeting established performance expectations Collaborating with team members to ensure smooth operations