Remote Coffee Equipment Advisor
Guide customers through coffee equipment selection and purchasing process
Provide expert advice on coffee equipment selection, setup, and troubleshooting based on customer needs. Assist with technical questions, maintain client relationships via email and text, and guide customers through purchasing using Shopify and QuickBooks. Coordinate installation, manage aftersales support, handle shipping and returns, and identify process improvements from client interactions.
Why This Role?
Work with a rapidly expanding e-commerce company specializing in coffee equipment
Key Responsibilities
- Provide expert advice on coffee equipment selection, setup, and troubleshooting
- Assist clients with technical questions and resolve equipment issues
- Maintain ongoing customer relationships via email, text, and other channels
- Guide customers through purchasing, creating quotes and invoices in Shopify and QuickBooks
- Coordinate professional installation and manage aftersales inquiries
- Oversee shipping logistics, handle damage claims, and process returns
Requirements
- Demonstrated knowledge of specialty coffee equipment and brewing methods
- Proven track record in customer-facing roles with strong communication skills
- Ability to understand, explain, and troubleshoot coffee equipment functionality
- Comfort with e-commerce platforms, especially Shopify and QuickBooks
- Ability to work independently and manage client relationships remotely
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
View Excerpt — Full Description at Manatal Career PagesShow more
Read the full description at Manatal Career Pages
Remote Coffee Equipment Advisor Job Title: Remote Coffee Tech Advisor Location: Remote (Global) Company: Pro Coffee Gear Pro Coffee Gear, a rapidly expanding e-commerce company specializing in coffee equipment, is seeking a knowledgeable Coffee Equipment Advisor with strong customer service skills…
Openness not stated by employer — check the listing
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