Regional Manager, Customer Success (D&I – APJ)
Lead customer success initiatives for Planet's satellite data platform across APJ
The Regional Manager, Customer Success (D&I – APJ) will lead customer success initiatives for Planet's satellite data platform across the Asia-Pacific and Japan region. This role focuses on driving customer adoption, retention, and expansion of Planet's Earth imaging data and cloud-based platform. The position supports commercial, environmental, and humanitarian sector customers in leveraging satellite imagery for revenue generation, research,...
Why This Role?
Direct contribution to Planet's mission of using space to help life on Earth through customer impact
Key Responsibilities
- Lead customer success strategy and execution for Planet's satellite data platform in the APJ region
- Drive customer adoption, retention, and expansion of Earth imaging data and cloud-based solutions
- Support commercial, environmental, and humanitarian sector customers in achieving their objectives with Planet's data
- Collaborate with cross-functional teams including hardware, data processing, and software engineering to ensure customer needs are met
- Iterate on customer success approaches to prepare the company for growth while prioritizing team member experience
Requirements
- Experience in customer success or account management, particularly in technology or data-driven companies
- Proven ability to drive customer adoption, retention, and expansion in B2B or enterprise environments
- Strong communication and collaboration skills for working with diverse internal and external stakeholders
- Experience supporting customers in commercial, environmental, or humanitarian sectors
- Ability to work effectively in a global, remote-first team environment
- Understanding of satellite data, Earth imaging, or geospatial technologies (preferred but not required)
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
Keywords
View Original Description from Jobicy
Original description from Jobicy
Welcome to Planet. We believe in using space to help life on Earth.Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented... Welcome to Planet. We believe in using space to help life on Earth. Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one. Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles. As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains. We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world. Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands. About the Role: The customer success team at Planet is seeking an experienced Regional Ma
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