Quality Analyst - Traditional Chinese
Review content moderation quality to ensure policy consistency and accuracy
Review the implementation and efficiency of quality and inspection systems for content moderation. Plan, conduct, and monitor testing and inspection to ensure product quality. Investigate customer claims and non-conformance issues, analyze data to identify improvement areas, and develop corrective and preventative actions.
Why This Role?
Free in-house gym and game room with board games, video games, and PS5 access
Key Responsibilities
- Review implementation and efficiency of quality and inspection systems
- Plan, conduct, and monitor testing and inspection of materials and products
- Investigate customer claims and non-conformance issues
- Analyze data to identify areas for improvement in quality systems
- Develop, recommend, and monitor corrective and preventative actions
- Evaluate audit findings and implement appropriate corrective actions
Requirements
- Bachelor's degree in any field or equivalent experience
- Fluent in English (minimum B2, C1 preferred)
- Proficiency in Traditional Chinese (reading and writing, minimum Pre Advanced HSK)
- At least 1-year experience in customer support and service analysis
- Proficient skills with MS Office and Google Drive
- Willingness to handle multi-projects and work weekends, holidays, and night shifts
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
View Excerpt — Full Description at Manatal Career PagesShow more
Read the full description at Manatal Career Pages
Job Summary The Content Moderation QA position aims to ensure the consistent and high-quality execution of content moderation policies, providing feedback to enhance accuracy, minimize errors, and contribute to a positive online environment.…
Openness not stated by employer — check the listing
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