Quality Analyst - Japanese
Review content moderation quality to ensure policy consistency and accuracy
Review the implementation and efficiency of quality and inspection systems for content moderation. Plan, conduct, and monitor testing and inspection to ensure product quality. Investigate customer claims and non-conformance issues, analyze data to identify improvement areas, and develop corrective and preventative actions.
Why This Role?
International, fun, and professional working environment with experienced Vietnamese and foreign experts
Key Responsibilities
- Review implementation and efficiency of quality and inspection systems
- Plan, conduct, and monitor testing and inspection of materials and products
- Investigate customer claims and non-conformance issues
- Analyze data to identify areas for improvement in quality systems
- Develop, recommend, and monitor corrective and preventative actions
- Evaluate audit findings and implement appropriate corrective actions
Requirements
- Good English skills in reading and gathering information from foreign customers' requirements (B2 level)
- Proficiency in Japanese reading and writing (minimum JLPT N2)
- At least 6 months experience in customer support and service analysis
- Proficient skills with MS Office and Google Drive
- Willingness to handle multi-projects
- Excellent communication, analytical, and problem-solving skills
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
View Excerpt — Full Description at Manatal Career PagesShow more
Read the full description at Manatal Career Pages
Location: TimesCity, 458 Minh Khai, Vinh Tuy, Ha Noi, Viet Nam. Employment Type: Full-Time. Operating hours: 9am - 6pm Job Summary The Content Moderation QA position aims to ensure the consistent and high-quality execution of content moderation policies, providing feedback to enhance accuracy,…
Openness not stated by employer — check the listing
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