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Pay Customer Success Manager, MM/Ent

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Manage mid-market and enterprise payroll customers to ensure adoption and retention

Own post-sales customer outcomes end-to-end for a portfolio of mid-market and enterprise customers using payroll and HR-related solutions. Ensure strong adoption, retention, and long-term value realization across multiple products in a global, fully remote environment. Drive customer success through proactive engagement and solution alignment.

Why This Role?

Fully remote, global role managing mid-market and enterprise payroll customers

Key Responsibilities

  • Manage a portfolio of mid-market and enterprise customers
  • Own post-sales customer outcomes end-to-end
  • Ensure strong adoption and retention of payroll and HR solutions
  • Drive long-term value realization across multiple products
  • Maintain customer relationships in a global, fully remote environment

Requirements

  • Customer Success professional experience
  • Experience managing mid-market and enterprise customers
  • Background in payroll or HR-related solutions
  • Ability to work in a global, fully remote environment
  • Strong focus on adoption, retention, and value realization

Required Skills

customer successpayrollhr solutionscommunicationproblem solvingAccount ManagementPayroll SolutionsHR SystemsRetention StrategyStakeholder Communication

Indonesia Context

Working Hours Overlap:
Flexible — work your own hours
See remote (USD) vs local pay →

Keywords

Customer Success ManagerPayrollHR SolutionsMid-marketEnterpriseRemoteAdoptionRetention
View Original Description from Adzuna

Original description from Adzuna

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Pay Customer Success Manager, MM/Ent in Netherlands. We are seeking a Customer Success professional to manage a portfolio of mid-market and enterprise customers across payroll and HR-related solutions in a global, fully remote environment. In this role, you will own post-sales customer outcomes end-to-end, ensuring strong adoption, retention, and long-term value realization across multiple produc…

Company
Jobgether
Source
Adzuna
Salary
Job Type
full time
Location
Remote · Open worldwide
Category
Seniority
mid
Posted
Jun 2, 2026

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This employer appears to hire only in certain regions.