Nhân viên Chăm sóc Khách Hàng Tiếng Anh

Provide timely email support to resolve global customer inquiries

Assist in providing email customer support and handling queries from around the world. Answer questions, troubleshoot issues, replicate customer experiences, and escalate when required. Maintain accurate records and follow communication procedures to ensure resolution and satisfaction.

Why This Role?

Work in an international environment with both Vietnamese and foreign experts

Key Responsibilities

Answer customer questions via email and chat support channels
Troubleshoot issues and replicate customer experiences to identify root causes
Escalate complex queries to appropriate teams when required
Keep detailed records of customer issues for further investigation
Follow up to ensure resolution and maintain customer satisfaction
Adhere to communication procedures, guidelines, and company policies

Requirements

At least 3-6 months of experience in customer support
Excellent English writing and reading skills (equivalent to IELTS 6.5/TOEIC 850)
Good computer skills with MS Office and Google applications
Familiarity with smartphone and mobile applications
Strong interpersonal skills and attention to detail
Ability to work independently and collaboratively in a team