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Member Advocate (Contractor)

Support members with healthcare navigation and problem-solving

As a Member Advocate Contractor at Sana Benefits, you will support members in solving everyday healthcare problems by providing guidance and assistance with healthcare navigation. You will work as part of a team of social workers, patient advocates, health coaches, nutritionists, and nurses to help members access care through Sana’s integrated care model. Your role focuses on making healthcare feel effortless for members by connecting them wit...

Why This Role?

Build a team focused on making healthcare easy and affordable for members

Key Responsibilities

  • Support members with everyday healthcare problem-solving
  • Provide guidance on prescription refills and medical journeys
  • Assist members in accessing unlimited primary care through Sana Care
  • Help members navigate expert care navigation at no additional cost
  • Collaborate with social workers, health coaches, and nurses on member support
  • Use intuitive tools to manage member health benefits seamlessly

Requirements

  • Empathetic and hard-working attitude
  • Experience or background in social work, patient advocacy, health coaching, nutrition, or nursing
  • Ability to solve hard problems that improve people’s lives
  • Strong communication skills for member support
  • Familiarity with healthcare navigation and member assistance

Required Skills

customer supporthealthcare navigationproblem-solvingcommunicationteamworkproblem solvingempathymember support

Indonesia Context

Working Hours Overlap:
Flexible — work your own hours
See remote (USD) vs local pay →
View Original Description from Lever Postings

Original description from Lever Postings

Sana’s vision is simple yet bold: make healthcare easy.    We all know navigating healthcare in the U.S. is confusing, costly, and frustrating -- and our members are used to feeling that pain. That’s why we’re building something different: affordable health plans designed around Sana Care, our integrated care model connecting members with unlimited primary care and expert care navigation at no additional cost to them.   Whether it’s a quick prescription refill or guidance through a complex medical journey, Sana Care makes it feel effortless to get the right care at the right time. And for employers and brokers, we’ve built intuitive tools to make managing health benefits just as seamless.   We are looking for a hard-working, empathetic Member Advocate (Contractor) to join our customer support. We’re building a team of social workers, patient advocates, health coaches, nutritionists, and nurses to support our members in solving everyday problems.   If you love solving hard problems that make people’s lives easier, come build with us.

Salary Context

Similar Operations roles on LokerDollar pay around $115k/yr (range $3.7k–350k/yr, n=209 active listings).

Hiring at Sana Benefits

Sana Benefits has 3 other active roles on LokerDollar and has been hiring here since Jul 31, 2026 — across Operations, Sales & Business Development, Design.

View all Sana Benefits openings →
Iklan

Openness not stated by employer — check the listing

Salary
Job Type
full time
Location
Remote · Austin, USA
Category
Seniority
mid
PostedVerified
Jul 24, 2026

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Frequently asked questions

Is Member Advocate (Contractor) at Sana Benefits a remote job?
Yes. Member Advocate (Contractor) at Sana Benefits is a fully remote role open to candidates worldwide.
What type of employment is Member Advocate (Contractor) at Sana Benefits?
This is a full time position.
How do I apply?
Click the "Apply" button on this page to go to the official application at Sana Benefits.

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