Manager, Customer Success, APAC
Drive customer success outcomes for APAC enterprise clients using Jamf solutions
As Manager, Customer Success for APAC at Jamf, you will lead a team focused on ensuring enterprise customers achieve their goals with Apple device management solutions. You will drive adoption, retention, and expansion of Jamf products across the region by building strong customer relationships and guiding strategic success plans. The role involves collaborating with cross-functional teams to deliver value and improve customer health scores.
Why This Role?
Work in a flexible, trust-based culture that prioritizes work-life balance and employee autonomy
Key Responsibilities
- Lead and mentor a team of Customer Success Managers in the APAC region
- Develop and execute customer success plans to drive product adoption and retention
- Collaborate with sales and product teams to identify expansion opportunities
- Monitor customer health metrics and intervene to prevent churn
- Act as an escalation point for complex customer issues in the region
Requirements
- Proven experience in customer success or account management
- Experience managing or leading a team
- Strong understanding of enterprise SaaS solutions
- Excellent communication and stakeholder management skills
- Ability to work effectively in a remote, global team environment
Required Skills
Keywords
View Original Description from Adzuna
Original description from Adzuna
At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture,…