M05 - Senior UX Designer
Design standardised service journeys to simplify complex workflows across agencies
Lead discovery workshops to map end-to-end user journeys and document systems, touchpoints, and pain points across applicant and internal workflows. Produce UX artefacts including user flows, wireframes, and prototypes to define interaction behaviours and UI specifications. Support convergence strategy by defining non-negotiable standards and configurable features while maintaining design governance for accessibility and design system compliance.
Why This Role?
Drive UX clarity across a standardised, scalable platform supporting complex, workflow-driven processes
Key Responsibilities
- Lead discovery workshops to map end-to-end user journeys across applicant and internal officer workflows
- Produce UX artefacts including user flows, IA, wireframes, and prototypes (low to high fidelity)
- Define clear interaction behaviours and UI specifications for standardised service journeys
- Plan and facilitate delta analysis workshops to identify agency-specific differences and capture deltas
- Apply convergence principles to drive UX clarity across tier 1 standards and tier 2 configurable features
- Maintain strong design governance covering accessibility, versioning, auditability, and design system compliance
Requirements
- Experience leading discovery workshops and mapping end-to-end user journeys
- Ability to produce UX artefacts including user flows, wireframes, and prototypes
- Experience defining interaction behaviours and UI specifications
- Background in service design or UX design for complex, workflow-driven platforms
- Skills in stakeholder management with product, business analysts, engineers, and architects
- Knowledge of design governance, accessibility, and design system compliance
Required Skills
View Excerpt — Full Description at Manatal Career PagesShow more
Read the full description at Manatal Career Pages
Job Overview We are looking for a Senior UX / Service Designer to lead the design of a standardised, scalable digital platform supporting complex, workflow-driven processes.…
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