M02 - Operations Support Engineer

Responsibilities Design, build, and maintain cloud infrastructure across development, staging, and production environments. Manage compute, storage, networking, containerisation, virtualisation, DNS, and monitoring platforms. Implement monitoring and observability solutions using tools such as AWS CloudWatch, Prometheus, Grafana, and ELK. Ensure compliance with security and government platform standards, including access control and system hardening. Automate infrastructure using Infrastructure-as-Code tools such as Terraform, Ansible, and AWS CloudFormation. Improve system reliability through SRE practices, including monitoring SLIs, SLOs, and error budgets. Manage AWS services (EC2, ECS, S3, RDS, Lambda, VPC, IAM) and container platforms (Docker/Kubernetes). Maintain networking services (TCP/IP, DNS, DHCP, VPN) and perform system patching and maintenance. Support backup, disaster recovery, and high availability solutions. Collaborate with application teams and maintain documentation, runbooks, and operational procedures. Requirements Experience with virtualisation platforms (VMware vSphere, Hyper-V). Strong Linux and Windows Server administration skills. Experience with cloud platforms (AWS preferred). Familiarity with container technologies (Docker, Kubernetes, ECS). Knowledge of monitoring and observability tools (CloudWatch, Prometheus, Grafana). Experience with Infrastructure-as-Code tools (Terraform, Ansible, CloudFormation). Strong understanding of networking concepts and scripting (Python, PowerShell, Bash). Experience with CI/CD pipelines and Git-based workflows. Qualifications Bachelors degree in Computer Science, Information Technology, or related field with experience in infrastructure or platform operations. Preferred Certifications AWS Certified Solutions Architect / SysOps Administrator VMware Certified Professional (VCP) Red Hat Certified Engineer (RHCE) Microsoft Windows Server certifications