Live Chat Support Agent (Entry-Level, Remote)
Help customers through live chat by answering questions and solving issues
As a Live Chat Support Agent at Tenstorrent, you will assist customers via live chat by answering their questions and resolving technical or service-related issues. This is an entry-level, fully remote position with training provided, allowing you to work from anywhere in Canada. The role focuses on delivering timely and helpful support to users of Tenstorrent's technology products.
Why This Role?
Entry-level role with training provided at a growing technology company
Key Responsibilities
- Answer customer inquiries via live chat in real time
- Troubleshoot and resolve customer issues related to products or services
- Provide clear and helpful responses to user questions
- Escalate complex cases to appropriate team members when needed
- Maintain accurate records of customer interactions
- Follow support protocols to ensure consistent service quality
Requirements
- Strong written communication skills
- Ability to multitask during live chat sessions
- Basic problem-solving aptitude
- Comfort using digital communication tools
- Customer service mindset
- Willingness to learn and follow support procedures
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
Keywords
View Original Description from Adzuna
Original description from Adzuna
Company: Tenstorrent Location: Work from Home (Anywhere in Canada) Job Type: Full-Time / Part-Time Experience Level: Entry-Level (Training Provided) About Tenstorrent Tenstorrent is a growing technology company. We focus on building fast and efficient computer systems. We also help people learn and grow in their careers. Job Overview We are looking for a Live Chat Support Agent to join our team. This is an entry-level job. You will help customers through live chat by answering questions and sol…
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