IT Support Specialist

We’re on a mission to make migration easy. We started building Marshmallow in 2017. Since then, we’ve grown from 3 to 700+ people, gained unicorn status, raised ~£140M over three funding rounds, turned profitable, insured millions of drivers and lent millions in car loans. But we’re only just getting started. Our goal is to become one of the largest financial services providers in the world. Over the next 10 years we’ll grow exponentially, not only by scaling our existing products, but also by building new ones. To achieve our goals we need incredibly ambitious, commercially driven people who never settle for ‘good enough’. Marshmallowers are hungry for autonomy and ownership, and would rather improve than coast. Everyone raises standards and has an impact, with a focus on collective success over self-interest. We’ve created an environment where curious, tenacious people win and grow together. If that sounds motivating, this could be the place for you. About Tech Ops at Marshmallow The Tech Ops team keeps Marshmallow’s corporate technology running smoothly. We support colleagues with their devices, access and the tools they use every day, while improving and automating how that work gets done. We work with teams across Marshmallow to solve technology problems from first report through to resolution. Alongside recurring operational work, we deliver projects that improve technology deployment, security and the employee experience. The team is always learning from new tools and features, then turning that knowledge into better ways of working. What you'll be doing - Owning and resolving first- and second-line technical issues across macOS, Windows, SaaS applications, identity, networking and office technology. - Owning the technology experience for joiners, movers and leavers, including device deployment, access provisioning and equipment lifecycle management. - Administering and improving endpoint and identity platforms, including Jamf, Intune, Google Workspace and Okta. - Owning and improving Budapest office technology, including networks, meeting-room AV, printers and other workplace technology. - Identifying repetitive or inefficient processes and automating or simplifying them wherever possible. - Delivering Tech Ops projects independently, from identifying the problem and proposing a solution through to implementation and documentation. - Maintaining clear documentation and improving self-service, while working with Information Security on secure configurations, access controls and device-management standards. YOUR EXPERTISE MUST HAVE - Proven business IT experience managing Apple devices, alongside a strong understanding of IT infrastructure and networking. - Knowledge of cybersecurity best practices, security and compliance considerations. - The ability to identify inefficiencies, drive continuous improvements and optimise IT service delivery proactively. - Experience translating business needs into practical technical solutions. - Clear communication and collaboration skills, including explaining technical concepts to non-technical teams and building trusted stakeholder relationships. NICE TO HAVE You do not need experience with every tool or technology we use. We are happy to support someone with strong technical fundamentals and a willingness to learn. - Administrative knowledge of Google Workspace and Slack. - Experience with Jamf or equivalent device management tools, and Okta or equivalent identity and access management tools. - Experience with Cisco wired and wireless networks or equivalent networking technologies, and with managing and troubleshooting AV equipment. - Experience using automation to improve IT processes. - Familiarity with cybersecurity frameworks, IT audits, IT governance and compliance processes. WHO YOU ARE - You take ownership of issues and follow them through, coordinating with other teams when needed. - You investigate unfamiliar problems using available resources before asking for support. - You are comfortable working independently in a lean team and know when to escalate. - You are open to learning new technologies and finding better ways of working. PERKS & BENEFITS - Bonus scheme designed to reward high performance - Private healthcare with MedicCare, mental health support with Oliva - Personal learning budget and dedicated L&D time - Monthly SZÉP card budget to spend as you choose - 4 weeks Work From Anywhere per year OUR PROCESS 1. Initial conversation with our Talent Acquisition Partner. 2. Technical interview with the Tech Ops team. 3. A Culture Interview focused on our values and ways of working. We review every application and will always let you know the outcome, though we're unable to provide individual feedback at application stage. #LI-PT1 Diversity of thought We know the best ideas come from having different perspectives in the room - and we're committed to hiring fairly, regardless of background, identity or experience. If you see yourself in this role, we'd encourage you to apply.