IT Support & Help Desk Manager (Surabaya)
Lead IT support team to ensure high productivity and executive-level service
Supervise the internal IT support team and track daily, weekly, and monthly productivity metrics. Oversee employee onboarding/offboarding system setups, user access management, endpoint maintenance, hardware/software deployment, and application troubleshooting. Provide premier technical support and best-practice advisory to executive staff while authoring and updating technical manuals and IT documentation.
Why This Role?
Direct impact on executive-level support and IT infrastructure planning in a maritime logistics leader
Key Responsibilities
- Supervise internal IT support team and track productivity metrics
- Manage employee onboarding/offboarding system setups and user access
- Oversee endpoint maintenance, hardware/software deployment, and troubleshooting
- Provide technical support and advisory to executive staff
- Author and update technical manuals and IT documentation
- Collaborate with security teams to improve cross-problem solutions
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field
- Experience in IT support team leadership and supervision
- Knowledge of hardware/software deployment and asset lifecycle management
- Familiarity with user access management and endpoint maintenance
- Ability to provide executive-level technical support and documentation
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
View Excerpt — Full Description at Manatal Career PagesShow more
Read the full description at Manatal Career Pages
Meratus Group is a leading integrated maritime and logistics operator in Indonesia, pioneering innovative solutions that drive efficiency and sustainability in the industry.…
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