IT Support Engineer, Ops Tech Solutions Delivery
Provide nonstop global IT support for Amazon Operations, ensuring speed and accuracy in delivering tens of ...
Join Amazon's Operations IT Support team, providing 24/7 global technical support to keep Amazon's fulfillment centers running smoothly. You'll troubleshoot issues, collaborate with cross-functional teams, and contribute to continuous improvement projects, playing a vital role in delivering exceptional customer service.
Why This Role?
Directly contribute to Amazon's global operations and customer satisfaction from day one.
Key Responsibilities
- Respond to and resolve IT support tickets for Amazon's operations systems and hardware
- Collaborate with cross-functional teams to diagnose and escalate complex issues
- Participate in shift rotations to provide 24/7 coverage for global operations
- Document technical solutions and create knowledge articles to improve self-service options
- Conduct regular system health checks and proactively identify potential issues
Requirements
- Proven experience in IT support or a similar role
- Strong troubleshooting skills and ability to multitask in a fast-paced environment
- Effective communication skills for collaborating with diverse teams
- Familiarity with Windows and Linux operating systems, networking fundamentals, and basic scripting
- Willingness to work in a shift-based environment, including nights and weekends
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
Keywords
View Original Description from Adzuna
Original description from Adzuna
Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether suppo…
Market data & reports
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