IT Support Engineer
Provide Level 1 and Level 2 IT support to APAC employees via multiple channels
The IT Support Engineer will manage employee onboarding and offboarding, including device setup and user account administration. They will provide technical support through onsite, remote, phone, email, and ticketing channels, resolving incidents within agreed service levels. Responsibilities include configuring and maintaining end-user devices, Microsoft 365, Active Directory, and managing the full IT asset lifecycle. The role also involves c...
Why This Role?
Opportunity to support employees across the APAC region and coordinate IT-related projects
Key Responsibilities
- Manage employee onboarding and offboarding including device setup and access provisioning
- Provide Level 1 and Level 2 technical support via onsite, remote, phone, email, and ticketing channels
- Configure, deploy, and troubleshoot end-user devices, operating systems, and Microsoft 365 applications
- Administer Microsoft 365, Active Directory, and identity and access management systems
- Manage the full IT asset lifecycle including procurement, inventory, allocation, and secure disposal
- Coordinate IT infrastructure projects and provide PMO support for project planning and delivery
Requirements
- Diploma or Degree in Information Technology, Computer Science, Information Systems, or related discipline
- Minimum 1 to 3 years of experience in IT support, desktop support, service desk, or end-user computing
- Hands-on experience supporting Windows, macOS, Microsoft 365, and Active Directory
- Strong troubleshooting skills and service-oriented mindset
- Ability to work independently in a fast-paced business environment
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
View Excerpt — Full Description at Manatal Career PagesShow more
Read the full description at Manatal Career Pages
We are seeking a proactive and customer-oriented IT Support Engineer to provide Level 1 and Level 2 technical support and ensure the smooth operation of the organisation's end-user technology, IT assets, and workplace infrastructure.…
Openness not stated by employer — check the listing
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