IT Support Engineer

We are seeking a proactive and customer-oriented IT Support Engineer to provide Level 1 and Level 2 technical support and ensure the smooth operation of the organisation's end-user technology, IT assets, and workplace infrastructure. The successful candidate will support employees across the APAC region, manage day-to-day IT operations, coordinate IT-related projects, and work closely with internal stakeholders and external vendors. The ideal candidate has strong troubleshooting skills, a service-oriented mindset, and the ability to work independently in a fast-paced business environment. Main Responsibilities Manage employee onboarding and offboarding, including device setup, user account administration, access provisioning, email configuration, security controls, and equipment collection. Provide Level 1 and Level 2 technical support through onsite, remote, phone, email, and ticketing channels, resolving incidents and service requests within agreed service levels. Configure, deploy, maintain, and troubleshoot end-user devices, operating systems, Microsoft 365 applications, business systems, network connectivity, VPNs, printers, and office technology. Administer Microsoft 365, Active Directory, Microsoft Entra ID, identity and access management, endpoint security, software deployment, system updates, and device compliance. Manage the full IT asset lifecycle, including procurement, inventory, allocation, software licensing, warranty tracking, vendor coordination, repairs, maintenance, and secure disposal. Coordinate and support IT infrastructure and workplace technology projects, including meeting room deployments, office expansions, relocations, system upgrades, cloud migration, cybersecurity initiatives, disaster recovery, and business continuity. Investigate complex technical issues, perform root cause analysis, maintain technical documentation and SOPs, support junior team members, and recommend improvements to IT operations and user experience. Provide PMO support by coordinating project plans, timelines, status reporting, documentation, risks, issues, action items, and stakeholder follow-ups to ensure smooth and timely project delivery Requirements Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related discipline. Minimum 1 to 3 years of experience in IT support, desktop support, service desk, end-user computing, or a related role. Hands-on experience supporting Windows, macOS, Microsoft 365, Active Directory, Microsoft Entra ID, networking, VPNs, printers, and end-user devices. Basic knowledge of LAN/WAN, TCP/IP, DNS, DHCP, Wi-Fi, endpoint security, patch management, and IT asset management. Good troubleshooting, communication, customer service, documentation, and project coordination skills. Able to work independently, manage multiple priorities, and collaborate effectively with employees, internal stakeholders, and external vendors. Willing to provide onsite support and assist with office IT activities, deployments, relocations, or projects when required.