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IT Support Associate II, Operations Technology Solution (OTS)

Provide nonstop global IT support for Amazon Operations, ensuring smooth delivery of tens of thousands of p...

Join Amazon's Operations Technology Solutions (OTS) team to deliver critical IT support for global operations. You'll be a self-motivated problem-solver, fostering solutions to complex challenges in a fast-paced, high-accuracy environment.

Why This Role?

Directly contribute to Amazon's global logistics success from day one.

Key Responsibilities

  • Provide 24/7 IT support to Amazon Operations worldwide
  • Troubleshoot and resolve technical issues impacting operations
  • Collaborate with cross-functional teams to implement technology solutions
  • Document and communicate technical solutions and processes
  • Proactively identify and address potential IT issues
  • Participate in on-call rotations for emergency support

Requirements

  • Proven IT support experience in a complex environment
  • Strong troubleshooting and problem-solving skills
  • Experience with Windows and Linux operating systems
  • Familiarity with networking, hardware, and software technologies
  • Excellent communication and teamwork abilities
  • Ability to work in a fast-paced, dynamic environment

Required Skills

IT supportProblem solvingCommunicationTeamworkTroubleshootingTechnical analysis

Indonesia Context

Working Hours Overlap:
Flexible — work your own hours
See remote (USD) vs local pay →

Keywords

IT supportAmazon OTSGlobal operationsTechnical supportWindows LinuxNetworking hardware software
View Original Description from Adzuna

Original description from Adzuna

About Operations Technology Solutions (OTS) Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we t…

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Remote-friendly · fits your timezone
Source
Adzuna
Job Type
full time
Location
Remote · Open worldwide
Category
Seniority
mid
PostedNew
Jun 28, 2026

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