IT Support Associate II
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Provide nonstop global IT support for Amazon Operations, ensuring exceptional service and resolving challen...
Join Amazon's OpsTech IT team, providing 24/7 support to global operations. You'll troubleshoot issues, collaborate with teams, and ensure the smooth flow of products worldwide. This role is crucial for maintaining Amazon's speed and accuracy.
Why This Role?
Be a vital part of Amazon's global operations, making a direct impact on the company's success.
Key Responsibilities
- Respond to IT support requests from Amazon Operations teams worldwide.
- Diagnose and resolve technical issues across various systems and applications.
- Collaborate with cross-functional teams to identify and implement long-term solutions.
- Document and track issues, ensuring timely resolution and customer satisfaction.
Requirements
- Proven experience in IT support or a similar role.
- Strong troubleshooting skills and a problem-solving mindset.
- Familiarity with ITIL processes and best practices.
- Excellent communication skills for effective collaboration and issue resolution.
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
View Original Description from Adzuna
Original description from Adzuna
About OpsTech IT Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for wh…
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