IT Support & Application Support Intern

Overview We are looking for a motivated and enthusiastic IT Support & Application Support Intern to join our team. This internship offers hands-on exposure to IT support, application maintenance, and project coordination within a dynamic enterprise environment. The intern will work closely with experienced engineers to support daily IT operations, maintain internal applications, and participate in technology improvement initiatives. Responsibilities IT Support Provide Level 1 technical support for end-users through onsite, remote, email, and ticketing channels. Assist with employee onboarding and offboarding, including device setup, user account creation, Microsoft 365 configuration, and access provisioning. Support the installation, configuration, and troubleshooting of laptops, desktops, printers, Microsoft 365 applications, VPNs, and office IT equipment. Assist in managing IT assets, including inventory tracking, software installation, warranty records, and equipment allocation. Support routine IT maintenance, documentation, and standard operating procedures (SOPs). Work with internal users and vendors to resolve day-to-day technical issues. Application Support and Development Support Application Management activities, including incident resolution, service requests, application enhancements, and user support. Assist in developing and maintaining internal applications and tools (e.g., Estimation Tool). Perform basic bug fixing, testing, deployment, and technical documentation under the guidance of senior engineers. Participate in system testing, user acceptance testing (UAT), and deployment activities. Assist in troubleshooting application issues and documenting resolutions. Project and PMO Support Support IT infrastructure and application projects by coordinating project documentation, timelines, meeting minutes, action items, and status updates. Assist with project tracking, reporting, and stakeholder follow-ups. Participate in process improvement and technology initiatives across the IT team. Requirements Currently pursuing a Diploma or Bachelor's Degree in Computer Science, Information Technology, Information Systems, Software Engineering, or a related discipline. Basic knowledge of Windows operating systems, Microsoft 365, networking fundamentals, or programming concepts. Familiarity with programming languages such as Java, C#, Python, JavaScript, or SQL is an advantage. Basic understanding of software development lifecycle (SDLC), testing, or debugging is a plus. Strong analytical and problem-solving skills with a willingness to learn new technologies. Good communication and interpersonal skills. Able to work independently and collaboratively in a team environment.