Inside Sales Team Leader
Lead a remote inside sales team to boost qualified client appointments
Manage and coach a team of 6–8 inside sales representatives focused on converting inbound enquiries into qualified appointments for the field sales team. Oversee performance metrics, conduct regular coaching, and collaborate with marketing and field sales to drive new client growth and geographic expansion across Australia. Success is measured by appointments booked and sales conversions.
Why This Role?
Direct impact on client growth and Australia's geographic expansion
Key Responsibilities
- Coach and develop inside sales representatives through regular training and reviews
- Monitor and improve KPIs like lead response times and appointment booking rates
- Collaborate with marketing and field sales teams to optimize handoffs
- Analyze data to identify bottlenecks and improve sales processes
Requirements
- Experience managing inside sales, SDR, BDR, or call centre teams
- Ability to coach sales representatives using KPIs and performance metrics
- Experience managing remote teams
- Strong understanding of consultative selling and buyer psychology
- Excellent verbal and written communication skills
- Ability to analyze data and improve processes
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
Keywords
View Original Description from WeWorkRemotely
Original description from WeWorkRemotely
Headquarters: Perth, Australia URL: https://www.thecareside.com.au/ As our Inside Sales Team Leader, you will lead the team responsible for converting inbound enquiries into qualified appointments for our field sales team. Your work will directly impact new client growth, sales performance, and our geographic expansion across Australia. You will manage an established team of 6–8 inside sales representatives based in the Philippines. The team follows up with inbound enquiries, qualifies prospective clients, and schedules phone consultations or in-home visits with our field sales team. Success in this role is measured by the number of appointments booked and downstream sales conversions. The ideal candidate has experience leading inside sales, SDR, appointment-setting, telemarketing, or call centre teams in a performance-driven environment. This role is best suited to candidates based in Southeast Asia who have experience leading Philippines-based teams and working with companies based in Australia, the United States, or the United Kingdom. Experience living or working as an expatriate is highly desirable. Candidates must be able to work during Australian business hours. Your Responsibilities Develop, train, and coach inside sales representatives Conduct regular one-on-one coaching sessions, performance reviews, and sales training sessions Monitor and improve key performance indicators, including lead response times, appointment booking rates, and sales conversions Collaborate with marketing and field sales teams to improve handoffs Become an expert in Australia’s aged care system, home care funding, and The CareSide’s service offering so you can effectively coach the team and improve sales Your Background 2+ years of experience managing sales, SDR, BDR, or call centre teams Experience coaching sales representatives using KPIs and performance metrics Experience managing remote teams Strong understanding of consultative selling and buyer psychology Excellent verbal and written communication skills Ability to analyse data, identify bottlenecks, and improve processes To apply: https://weworkremotely.com/remote-jobs/the-careside-inside-sales-team-leader