ICT & Database Intern

Who We Are Urgent Action Fund-Africa (UAF-Africa) is a consciously feminist, women’s human rights pan-African Fund registered in Kenya and Zimbabwe. Operating as a virtual organisation, the Fund has a strategic presence across Africa’s five sub-regions: North Africa: Cairo, (Egypt); Nairobi (Kenya), Kampala (Uganda); Central Africa: Douala & Yaoundé (Cameroon); Southern Africa: Harare (Zimbabwe), Lilongwe (Malawi), Antananarivo (Madagascar); Johannesburg, Pretoria & Cape Town (South Africa), Gaborone (Botswana), and West Africa: Ouagadougou (Burkina Faso). Recognising the need to move resources rapidly where opportunities and threats arise and decline quickly, UAF-Africa uses a Rapid Response Grantmaking mechanism to support unanticipated, time-sensitive, innovative, and unique initiatives that promote women’s agency in democratic governance, economic, environmental, and climate justice, natural resources governance, and conflict transformation, while protecting their personhood, integrity, and rights. Position Overview Reporting to the ICT & Database Assistant, the ICT & Database Intern will provide first-line ICT support and assist with routine database, Microsoft 365, information security, asset management, documentation and digital workplace activities. The role offers practical learning experience while contributing to reliable day-to-day ICT service delivery across UAF-Africa’s virtual working environment. Complex technical issues and higher-level systems administration matters will be escalated to the ICT & Database Assistant. Duties and Responsibilities ICT User Support Respond to first-line user support requests, including password resets, access issues, application support, and routine troubleshooting, and escalate unresolved or complex matters to the ICT & Database Assistant. Support the set-up, configuration, and routine maintenance of laptops, mobile phones, printers, and other ICT equipment. Assist with basic hardware, software, operating system, and connectivity troubleshooting. Support virtual meetings, webinars, and other online organisational events as assigned. Log, categorise, and track support tickets in the helpdesk system, and follow up on their resolution status. Microsoft 365 and Digital Workplace Support Assist users with Microsoft 365 applications, including Outlook, Teams, SharePoint, OneDrive, and Forms. Support routine user account administration, permissions, and access rights updates under the supervision of the ICT & Database Assistant. Assist with ICT onboarding and offboarding activities, including equipment preparation, account checklists, and access documentation. Support the organisation and maintenance of documents and records within approved digital repositories. Database and Information Management Support Assist with data entry, validation, record updates, and routine data-quality checks within organisational databases. Support data-cleaning exercises and identify incomplete, duplicate, or inconsistent records for review. Assist with the preparation of approved database reports, dashboards, and data extracts. Support user access administration and routine user inquiries relating to organisational databases. Assist with user testing of database enhancements and document issues, test results, and recommended follow-up actions. ICT Asset Management Maintain an accurate inventory of ICT equipment and asset records. Support the issuance, return, transfer and verification of ICT assets and related documentation. Assist with periodic physical verification of ICT equipment and follow up on identified discrepancies. Perform minor equipment maintenance and coordinate other servicing needs under supervision. Cybersecurity and Compliance Support Assist with routine monitoring of antivirus and endpoint protection status and escalate identified concerns. Support cybersecurity awareness activities and promote safe use of organizational systems and information. Report suspected phishing, unauthorized a