I22 - Business Analyst (060)

Job Description As part of the Business Excellence's Centre of Excellence in Business Analysts, the candidate is responsible for executing projects with new capabilities and creating a differentiated customer experience. He/she is established to create shared Business Analyst services to support cross-functional initiative such as cost optimisation, focusing on the analysis and design of automated workflow, business processes re-engineering within Operational division. This position supports business users in Product Launches, Operations Division Initiatives, Core Functions Improvements, Regulatory Business & IT initiatives that are aligned to the company's objectives. It also entails providing business support on system-related work activities to all stakeholders. The person plays a role in the end-to-end process of user requirements solicitation & documentation, writing test plan & conduct user acceptance testing, creating a detailed business analysis, outlining problems, opportunities, and solutions for a business. He/she acts as a liaison and link between stakeholders and information technology system to ensure business requirements are translated and transformed to meet and satisfied customers' needs. Responsibilities Review Product specification, Functional specification, and work-related materials, analyse systems gaps and business processes and recommend improvements. Responsible for bridging the gap between IT and Business Users to assess processes, determine requirements and deliver recommendations to stakeholders. Ensuring risk and compliance standards are followed for every changes. Organize and participate in meetings or workshops with users to understand business requirements and support the business to produce business workflow for the purpose of producing the business requirements document. Work with users to prepare & document business requirements, conduct walkthrough, review, and sign off on the user requirements. Access the feasibility, benefits and risks of new IT solutions; Recommend process improvements and ensure IT solution align with business needs and adherence to risk and compliance standards. Define test scope and formulate test plans, participate in user acceptance and update test results with proper documentation. Prepare user guide and conducts training to operational users on any new deployment. Qualifications Degree in Information Technology or Business Information Systems Minimum 2 to 5 years of working experience in business analysis and user acceptance testing in insurance domain. Candidates with working experience in Insurance operations and processing can be considered. Business Analysis skill in delivering business requirement process. Project management skill in executing and managing user acceptance testing and planning. Savvy in the application of latest technology Proactive, resourceful, and an effective facilitator with the ability to engage stakeholders across various business domains. Self-managing, strong analytical and problem-solving skills, detail-oriented and capable of delivering a high quality of work. Excellent oral and written communication including listening and dispute resolution skills. Demonstrate strong interpersonal and consultative skills. Strong multi-tasking skills and ability to perform under pressure and meet tight deadlines.