I01 - EUC Engineer (010)

Role Overview The Workspace Technology Engineer is responsible for supporting, maintaining, and enhancing end-user workspace technologies across the organisation. This role requires strong hands-on experience in endpoint management, particularly in JAMF and SCCM, alongside day-to-day operations and continuous improvement initiatives. Key Responsibilities Endpoint & Device Management Manage the full lifecycle of end-user devices, including provisioning, patching, upgrades, and decommissioning Administer and maintain endpoint management platforms, primarily JAMF and SCCM Perform software packaging, deployment, and patch management across enterprise environments Troubleshoot complex endpoint and device-related issues Workspace & Collaboration Technologies Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint Support virtual desktop and remote access solutions such as AVD or VDI where applicable Enhance collaboration tools to improve user productivity and experience Security & Compliance Implement and maintain endpoint security controls such as BitLocker, Microsoft Defender, and compliance policies Support identity and access management using Entra ID (Azure AD), MFA, and Conditional Access Ensure compliance with internal security, audit, and regulatory requirements User Support & Operations Provide Level 2 / Level 3 support for workspace-related incidents and service requests Perform root cause analysis and implement long-term fixes for recurring issues Collaborate with Service Desk and infrastructure teams to improve support efficiency Documentation & Continuous Improvement Maintain technical documentation, SOPs, and operational runbooks Participate in system improvements, pilots, and proof-of-concept (POC) initiatives Identify opportunities for automation and optimisation to enhance user experience and system stability Required Skills & Experience (Mandatory) Strong hands-on administration experience in JAMF Admin Console Must be experienced in configuring policies, managing devices, and troubleshooting issues, not limited to read-only access Strong hands-on administration experience in SCCM Admin Console Must have experience in software packaging, deployments, patch management, and troubleshooting, not limited to monitoring or read-only access Strong experience with Windows 11 and enterprise endpoint environments Familiarity with ITIL-based support processes Basic to intermediate PowerShell scripting skills Minimum 3–5 years of experience in Workspace or End-User Computing roles within enterprise environments Good to Have Experience with Microsoft 365 and Microsoft Intune Exposure to Azure Virtual Desktop (AVD) or VDI environments Experience with AWS Workspace or AWS Admin Console Experience in regulated or compliance-driven environments Microsoft certifications related to Modern Workplace or Endpoint Management Experience with ServiceNow or other ITSM tools