Helpdesk and Concierge Engineer (M365)
Provide technical support and concierge services for M365 users
NCS Group seeks a Helpdesk and Concierge Engineer to deliver technical support and concierge-level service for Microsoft 365 users. The role involves assisting users with M365-related issues, ensuring smooth operations and user satisfaction. As part of a leading technology services firm operating across the Asia Pacific region, the engineer will contribute to mission-critical projects for governments and enterprises.
Why This Role?
Contribute to mission-critical projects for governments and enterprises across APAC
Key Responsibilities
- Provide technical support for Microsoft 365 applications and services
- Deliver concierge-level service to ensure high user satisfaction
- Troubleshoot and resolve M365-related user issues
- Assist users with M365 functionality and best practices
- Document support interactions and solutions for knowledge sharing
- Collaborate with teams to support large-scale technology projects
Requirements
- Experience with Microsoft 365 administration and support
- Strong technical troubleshooting skills
- Excellent communication and customer service abilities
- Ability to work in a remote, global technology services environment
- Familiarity with enterprise IT support processes
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
Keywords
View Original Description from Adzuna
Original description from Adzuna
NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 15,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC…