Helpdesk and Concierge Engineer (M365)

Provide technical support and concierge services for M365 users

NCS Group seeks a Helpdesk and Concierge Engineer to deliver technical support and concierge-level service for Microsoft 365 users. The role involves assisting users with M365-related issues, ensuring smooth operations and user satisfaction. As part of a leading technology services firm operating across the Asia Pacific region, the engineer will contribute to mission-critical projects for governments and enterprises.

Why This Role?

Contribute to mission-critical projects for governments and enterprises across APAC

Key Responsibilities

Provide technical support for Microsoft 365 applications and services
Deliver concierge-level service to ensure high user satisfaction
Troubleshoot and resolve M365-related user issues
Assist users with M365 functionality and best practices
Document support interactions and solutions for knowledge sharing
Collaborate with teams to support large-scale technology projects

Requirements

Experience with Microsoft 365 administration and support
Strong technical troubleshooting skills
Excellent communication and customer service abilities
Ability to work in a remote, global technology services environment
Familiarity with enterprise IT support processes

Required Skills

microsoft 365helpdeskcommunicationtroubleshootingcustomer supporttechnical supportcustomer service

Indonesia Context

Working Hours Overlap:: Flexible — work your own hours

See remote (USD) vs local pay →

Keywords

Helpdesk EngineerM365 SupportConcierge ITRemote Technical SupportMicrosoft 365 Engineer

View Original Description from Adzuna

Original description from Adzuna

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 15,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC…

Openness not stated by employer — check the listing

Company

NCS Group

Source

Adzuna

Job Type

full time

Location

Remote · Open worldwide

Share this job

Help a friend find their next remote role.

Explore related

Browse all remote Engineering jobs

Market data & reports

Salary & skill-demand research built from our own listings data.