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Head of Sales and Customer Success

Build and lead Secret's B2B business unit to create a repeatable revenue engine

You will build and lead Secret's B2B business unit by selling the product yourself first, then defining the organization and hiring a team to scale it. You own go-to-market strategy, sales execution, and customer success to drive B2B revenue growth, partner activation, and low churn. This is a player-coach role where you carry the sales number from day one while building repeatable processes.

Why This Role?

Profitable and bootstrapped company with real growth and no investor pressure

Key Responsibilities

  • Pick B2B segments with highest revenue potential and drive execution
  • Handle sales cycle: discovery, demo, proposal, negotiation, and closing deals
  • Lead customer success to grow partner activation and reduce churn
  • Define organization structure, hire and coach first team members after proving repeatability
  • Maintain CRM hygiene, run pipeline reviews, and provide honest forecasts

Requirements

  • Fluent English for international selling in writing and on calls
  • Experience as a player-coach who sells personally while building a team
  • Strong B2B closing skills: discovery, value selling, negotiation, multi-stakeholder deals
  • Partnership mindset focused on activation and downstream usage after signature
  • Data-driven approach using CRM, pipeline reviews, experiments, and forecasts
  • Remote-native, autonomous, proactive, and clear in async communication across timezones

Required Skills

salescustomer-successleadershipcommunicationdata-drivensales leadershipcustomer success managementB2B salesgo-to-market strategyteam buildingdata-driven decision making

Indonesia Context

Working Hours Overlap:
Flexible — work your own hours
See remote (USD) vs local pay →
View Original Description from WeWorkRemotely

Original description from WeWorkRemotely

Headquarters: France URL: http://www.joinsecret.com The mission Build and lead Secret's B2B business unit: sales and customer success. Create a repeatable revenue engine by selling it yourself first, then build the team that scales it. What you'll own Go-to-market - Pck the B2B segments with the highest revenue potential and drive execution. Sales - Discovery, demo, proposal, negotiation, close. You carry the number personally from day one. Activation & retention - Signature is the starting line. You lead Customer Success to grow partner activation and keep churn down. Team. Once repeatability is proven, define the org, hire and coach your first team members. Sales is currently lead by the founders with the support of 1 BDR. Success looks like B2B revenue growth, including affiliation revenue Low churn on B2B partners High partner activation rate Who we're looking for Player-coach - You want to sell personally now and build a team as you go Hustler with structure - You create opportunities from zero, move fast, follow through and turn what works into a repeatable process. B2B closer - Strong discovery, value selling, negotiation and multi-stakeholder deals. Partnership mindset - You know that signing isn't enough, activation and downstream usage create more value. Data-driven mindset - CRM hygiene, pipeline reviews, experiments and honest forecasts. Leader - You can recruit, coach and set standards when the business is ready to scale. Fluent English - You sell internationally, in writing and on calls. Remote-native. Autonomous, proactive, clear in async communication. and flexible enough to run a week spanning prospects US, European and more far-flung prospects. Bonus points: experience managing a CS team, non english langauge you can sell in, SaaS, tech or no-code background. This is probably not for you if You manage sellers but no longer enjoy selling You've only ever prospected, never closed You need a strong brand, and lots of support functions to perform You bring frameworks but little evidence of execution You chase logos and lose interest after signature You can't quantify your personal contribution You need a fully defined product, ICP and playbook before you act Why Secret Profitable and bootstrapped - Real growth, no investor clock. Work where you want - We're full remote, and have been from the start. Genuinely international - The team is spread across Brazil and France. Rare scope - You're not inheriting a machine, you're building the B2B business unit and leading it. Hiring process Call with founder Call with CMO Practical case study (half-day) Reference checks Offer Interested? Tell us why you’re a great fit. To apply: https://weworkremotely.com/remote-jobs/secret-head-of-sales-and-customer-success

Salary Context

Similar Sales & Business Development roles on LokerDollar pay around $185.3k/yr (range $3.7k–440k/yr, n=130 active listings).

Openness not stated by employer — check the listing

Company
Secret
Job Type
full time
Location
Remote · Open worldwide
Seniority
lead
PostedFreshNew & verified
Sep 4, 2026

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Frequently asked questions

Is Head of Sales and Customer Success at Secret a remote job?
Yes. Head of Sales and Customer Success at Secret is a fully remote role open to candidates worldwide.
What type of employment is Head of Sales and Customer Success at Secret?
This is a full time position.
How do I apply?
Click the "Apply" button on this page to go to the official application at Secret.

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