Head of Customer Success
Build and lead a global customer success team to drive satisfaction and loyalty
Own the end-to-end customer experience and define scalable customer success strategies to support growth. Build, manage, and mentor a high-performing customer success team including support, aftersales, and service coordination. Enable consultative sales through client communications across email, SMS, and social platforms while overseeing quote and invoice creation using Shopify and QuickBooks. Manage client onboarding, equipment setup, shipp...
Why This Role?
Remote-first, globally distributed role with direct impact on customer experience and business growth
Key Responsibilities
- Own the end-to-end customer experience and define scalable customer success strategies
- Build, manage, and mentor a high-performing customer success team including support and aftersales
- Enable consultative sales through client communications across email, SMS, and social platforms
- Oversee accurate and timely quote and invoice creation using Shopify and QuickBooks
- Manage client onboarding, equipment setup, and coordinate installations with technical service partners
- Lead customer communications related to logistics, damages, and return claims
Requirements
- Minimum 5 years of experience in a client-facing operations or customer success role
- At least 2 years in a leadership capacity
- Background in e-commerce operations
- Shopify and QuickBooks experience strongly preferred
- Outstanding written and verbal communication skills
- Strong analytical and problem-solving skills with attention to detail
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
View Excerpt — Full Description at Manatal Career PagesShow more
Read the full description at Manatal Career Pages
Job Title: Head of Customer Success Location: Remote (Global) Company: Pro Coffee Gear Pro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry.…
Openness not stated by employer — check the listing
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