G12 - Operations Support Engineer
Ensure optimal system performance and minimal downtime for government cloud systems
Provide operation support for systems hosted in Government Commercial Cloud (GCC, AWS) and on-prem data centres operating 24x7. Ensure optimal system performance, troubleshoot incidents, resolve technical issues, and maintain high levels of system availability, security, and compliance with government IT policies. Coordinate with cross-functional teams, vendors, and external service providers to resolve issues and meet SLAs, while preparing st...
Why This Role?
Direct involvement in maintaining government cloud systems with 24x7 operational impact
Key Responsibilities
- Troubleshoot and resolve technical issues in GCC, AWS, and on-prem systems to ensure minimal downtime
- Coordinate with vendors and external providers to meet service level agreements (SLAs)
- Prepare and present status and progress reports to stakeholders and senior management
- Identify and implement process automation initiatives using Terraform and Ansible
- Maintain operational documentation, SOPs, deployment procedures, and incident response protocols
- Manage cloud resources including compute, networking, security groups, IAM, and monitoring dashboards
Requirements
- Bachelors degree in IT, Computer Science, or related field
- 4–6 years of relevant experience in IT operations or infrastructure support
- Hands-on experience with servers and Windows/Linux operating systems
- Experience with cloud operations in Government Commercial Cloud (GCC)
- Experience with infrastructure-as-code and automation tools such as Terraform and Ansible
Required Skills
View Excerpt — Full Description at Manatal Career PagesShow more
Read the full description at Manatal Career Pages
Responsibilities Provide operation support for systems hosted in Government Commercial Cloud (GCC, AWS) and on-prem data centres. Our systems are operating on 24 x 7 basis.…
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