G01 - Product Operations Specialist
Plan and coordinate production releases to ensure smooth deployments
The Product Operations Specialist plans, coordinates, and manages production releases, including preparing release plans and securing approvals. They monitor and manage day-to-day system operations to ensure stability, performance, and adherence to SLAs. They triage, investigate, and resolve production incidents in collaboration with cross-functional teams, providing timely updates to stakeholders.
Why This Role?
Work closely with Product, Engineering, and Operations teams on continuous improvement of digital products
Key Responsibilities
- Plan and coordinate production releases including preparing release plans and securing approvals
- Monitor and manage day-to-day system operations to ensure system stability and performance
- Triage, investigate, and resolve production incidents in collaboration with cross-functional teams
- Develop, implement, and improve operational processes and workflows to enhance efficiency
- Analyse system performance metrics and operational data to identify trends and optimisation opportunities
- Conduct post-incident reviews and root cause analysis to drive preventive measures
Requirements
- 3–6 years of experience in Product Operations, Technical Operations, Service Delivery, or a related role
- Proven experience in production support, incident management, and release coordination in SLA-driven environments
- Familiarity with software development lifecycle (SDLC), deployment processes, and Agile or DevOps environments
- Basic proficiency in data querying (e.g., SQL) and ability to analyse system logs and performance data
- Hands-on experience with tools such as Jira, Zendesk, ServiceNow, or equivalent ticketing systems
- Strong problem-solving, analytical, and organisational skills with ability to manage multiple priorities
Required Skills
View Excerpt — Full Description at Manatal Career PagesShow more
Read the full description at Manatal Career Pages
We are seeking a Product Operations Specialist to ensure the reliability, performance, and continuous improvement of digital products by working closely with Product, Engineering, and Operations teams.…
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