Entry Level Customer Service Work From Home

Jersey City, New Jersey (United States) Build Your Career While Supporting Working Families Join a growing team dedicated to helping individuals and families understand benefit programs designed to provide added protection and financial peace of mind. For more than 60 years, we have supported members of unions and associations throughout North America. As we continue to expand, we're looking for motivated, dependable individuals who enjoy working with people and want the opportunity to develop a long-term career in a flexible, remote environment. About the Role In this position, you'll connect with members who are looking for information about available benefit programs. You'll guide them through the process, answer their questions, and make sure they have a clear understanding of the options available to them. Your day-to-day responsibilities may include: Communicating with members through inbound and outbound calls Scheduling virtual appointments with individuals requesting benefit information Conducting virtual consultations to better understand individual needs Reviewing and explaining available benefit and coverage options Answering questions and providing clear, professional guidance Assisting with online applications and required documentation Maintaining accurate and organized client information Completing appointment confirmations and follow-up communication Providing continued support throughout the client experience Participating in ongoing training, coaching, and professional development Who We're Looking For Previous industry experience isn't necessary. We're looking for individuals who are willing to learn, communicate well, and take ownership of their responsibilities. Ideal candidates will have: Strong verbal and written communication skills A professional, approachable, and service-focused attitude Good listening and interpersonal abilities Strong organization and time-management skills Comfort using computers, video conferencing, and online applications The ability to stay productive while working independently Dependability and consistent follow-through A willingness to learn and respond positively to coaching Customer service, hospitality, retail, or sales experience is helpful but not required Ability to meet applicable work authorization and background requirements What You Can Expect Fully remote work-from-home environment Flexible scheduling Comprehensive training and onboarding Ongoing coaching and individual mentorship Weekly compensation Performance-based bonuses and incentives Health and wellness benefit options Professional and leadership development Performance-based advancement opportunities Recognition and incentive programs Long-term career growth potential Opportunities to qualify for company-sponsored travel and events Grow With Us This opportunity is designed for individuals who want more than simply a work-from-home position. It provides the chance to develop valuable communication and client-service skills while working toward greater professional and leadership responsibilities. As you gain experience and demonstrate strong performance, you'll have opportunities to continue developing, take on additional responsibilities, and pursue advancement. If you're motivated, ready to learn, and interested in building a flexible career while supporting working families, submit your application today.