English speaking Support Associate

Provide English-speaking customer support to resolve user issues efficiently

As an English-speaking Support Associate at Wolt, you will handle customer inquiries and resolve issues related to the platform's services. Your role involves communicating clearly with users to ensure satisfaction and maintain service quality. You will work remotely as part of a global team supporting Wolt's mission to bring joy and simplicity through technology.

Why This Role?

Direct contribution to Wolt's mission of bringing joy, simplicity, and earnings to users

Key Responsibilities

Handle customer inquiries via chat or email in English
Troubleshoot and resolve user issues related to Wolt services
Document interactions and solutions for quality tracking
Escalate complex cases to appropriate teams when needed
Maintain up-to-date knowledge of Wolt's features and policies
Provide feedback to improve customer experience

Requirements

Fluency in English (spoken and written)
Strong communication and interpersonal skills
Ability to empathize with customers and stay calm under pressure
Basic tech-savviness and comfort with digital platforms
Reliable internet connection and remote work setup
Availability for full-time remote work

Required Skills

customer supportcommunicationproblem solvingproblem-solvingcustomer serviceEnglish languagetech literacy

Indonesia Context

Working Hours Overlap:: Flexible — work your own hours

See remote (USD) vs local pay →

Keywords

customer supportremote workEnglish speakingWoltsupport associateclient service

View Original Description from RemoteOK

Original description from RemoteOK

Posted 9:42:54 AM. About WoltAt Wolt, we create technology that brings joy, simplicity and earnings to the…See this and similar jobs on LinkedIn. Please mention the word **CHASTE** and tag RMzQuMTQzLjE1Ny4yMDY= when applying to show you read the job post completely (#RMzQuMTQzLjE1Ny4yMDY=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

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Company

Wolt

Source

RemoteOK

Job Type

full time

Location

Remote · Open worldwide

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